Refund policy
Refund & Return Policy
Last updated: September 7, 2026
We want you to be satisfied with your purchase from Fiorias.
For eligible EU purchases, consumers generally have a 14-day right of withdrawal from receiving their order, subject to applicable legal exceptions.
To request a return, email:
Please include your:
- Order number
- Name
- Product you want to return
- Reason for the return, if applicable
Products should be returned in appropriate condition and packaging where reasonably possible.
Unless required by law, customers may be responsible for return shipping costs.
Refunds will normally be issued to the original payment method after the return is accepted.
If you receive a damaged, defective, or incorrect product, contact us as soon as possible with your order details and photographs where appropriate.
Fiorias
Calle de la Luna 18, 2ºB, 28004 Madrid, Spain
support@fiorias-store.com